Customer Service
Please send mail to support@riwigo.com
Effective on 08th June 2017
Riwigo
("Riwigo.com" or "we" or "us") is committed to
protecting your privacy. We created this Privacy Policy ("Privacy
Policy") to give you confidence as you visit the Riwigo.com website or
mobile site (the "Riwigo.com Sites" or the "Sites"), Riwigo.com
Mobile Application (the "Riwigo.com Apps") and use the Riwigo.com
services (the "Services") provided through the Sites, and to
demonstrate our commitment to fair information practices and the protection of
privacy. Your use of the Sites and the Services is governed by this Privacy
Policy and the Terms of Use, but not does apply to any third party sites that
may be linked to them, or any relationships you may have with the businesses
listed on Riwigo.com.
The terms "we", "us", and "Riwigo.com" refer to Riwigo.com.com and the terms "you" and "your" refer to you, as a user of Riwigo.com.com. The term "personal information" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information.
By
using Riwigo.com, you agree to be bound by terms of this privacy policy. You
may not use the Services if you do not accept the Privacy Policy.
I. Information We Collect
and How We Use
It
We
collect several types of information from and about users of our Website,
including information: by which you may be personally identified, such as name,
username, photograph from Facebook, Google, mobile number, location, e-mail
address ("personal information"); that is about you but individually
does not identify you, such as nationality, postal code, postal address,
occupation, annual income and/or about your Internet connection, the equipment
you use to access our Website and usage details.
We
collect this information:
Directly from you when you provide it to us. Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies. From third parties, for example, our business partners, such as Facebook. The information we collect on or through our Website may include: Records and copies of your correspondence (including e-mail addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes. Your search queries on the Website.
As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions and patterns, including: Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, browser type, user agent, cookie information and referrer. A user agent is software acting on behalf of you, the user. A referrer identifies the origin of the User traffic before coming to Riwigo.com (i.e., another webpage).
The information we collect automatically is statistical data, and does not identify any individual. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to: Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests. Speed up your searches. Recognize you when you return to our Website. The technologies we use for this automatic data collection includes Cookies.A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
When
you visit this website, some information, such as the site that referred you to
us, your IP and email address, and navigational information, may be collected
automatically as part of the site’s operation. This information is collected
both by Riwigo.com directly and on behalf of Riwigo.com by Google Analytics.
Some pages on this website will also record mouse movement information using
mouseflow.com and you can find their privacy policy at mouseflow.com/privacy.
This information is collected purely to improve the website and our service to
you.
II.
Transfer of Information
We may distribute your submissions to
third parties, as permitted pursuant to our Terms of Service. The third parties
may in turn publicly display or publish your submissions in connection with
their own websites and media platforms. When we distribute your submissions to
third parties, we typically include your account name (but not your personal
information unless you include your personal information in your submissions).
III.
Other's Information
You may choose to provide us with
another person's e-mail address so that person may be invited to create an
account on this website and become your friend. We use this information to
contact and, if necessary, remind that person about the invitation. By
providing us with another person's e-mail address, you represent to us that you
have obtained the consent of the person concerned as regards such disclosure to
us of their personal information. All invitees are provided with the option not
to receive further invitations. We may disclose such information if required to
do so in order to comply with legal process, as described above.
IV.
Links
Riwigo.com
may contain links to third party
websites to which we have no affiliation. Except as set forth herein, we do not
share your personal information with those third parties, and are not
responsible for their privacy practices. We suggest you read the privacy
policies on all such third party websites.
V.
Controlling Your Personal Data
To the extent you include personal information in your submissions (such as a photo of yourself), third parties may be able to identify you, and associate you with your user account, and contact you. Third parties can also associate you with your user account using the member lookup feature on Riwigo.com, but only if the third party already knows your full name and you include information in your submission that allows the third party to distinguish you from other users who might share the same full name. Please do not include information in your submissions that you expect to keep private. In addition, you can reduce the risk of being personally identified by choosing a fictitious account name, though doing so could detract from the credibility of your submissions.
As
a registered Riwigo.com user, you can modify some of your personal information
and your privacy preferences by accessing the "Profile" section of
this website. For example, you may choose not to receive e-mail solicitations
from Riwigo.com by accessing the "Profile" tab on Riwigo.com (after
signing in) and updating your newsletter/notification settings.
VI.
Security
Your
account is password protected. We
use industry standard measures to protect the personal information that is
stored in our database. We limit the access to your personal information to
those employees and contractors who need access to perform their job function,
such as our customer service personnel. If you have any questions about the
security on Riwigo.com, please contact us. Although we take appropriate
measures to safeguard against unauthorized disclosures of information, we
cannot assure you that your personal information will never be disclosed in a
manner that is inconsistent with this Privacy Policy.
You
hereby acknowledge that Riwigo.com is not responsible for any intercepted
information sent via the internet, and you hereby release us from any and all
claims arising out of or related to the use of intercepted information in any
unauthorized manner.
VII.
E-Mails and Opt-Out
You may opt-out of receiving any messages or newsletters from us by changing your notification settings under the "Profile" tab after you log on to Riwigo.com. Unregistered users who receive e-mails from us may also opt-out of receiving further e-mails by following the instructions contained in our e-mails. Despite your indicated e-mail preferences, we may send you notice of any updates to our Terms of Use or Privacy Policy.
VIII.
Reason for Permissions Needed on Riwigo.com
Mobile Applications
Reading your address book is required if you
need to share the app with your friends (explicit permission will be sought
before this)
SMS
permissions are required if you need to share the app with your friends (again,
explicit permission will be sought before this)
Your
contact information is sought to enable one click sign-up (with explicit
permissions) while inside the app and to write reviews for restaurants. We have
a no spam policy.
IX.
Terms and Modifications to this Privacy
Policy
We may modify this Privacy Policy at any time, and we
will post any new versions on this page. If we make any material changes in the
way we use your personal information, we will notify you by sending an e-mail
to the last e-mail address you provided to us and/or by prominently posting
notice of the changes on our website. Any such changes will be effective upon
the earlier of thirty (30) calendar days following our dispatch of an e-mail
notice to you or thirty (30) calendar days following our posting of notice of
the changes on our website.
These
changes will be effective immediately for new users of Riwigo.com. Please note
that at all times you are responsible for updating your personal information to
provide us with your most current e-mail address. In the event that the last
e-mail you have provided us is not valid, or for any reason is not capable of
delivering to you the notice described above, our dispatch of the e-mail
containing such notice will nonetheless constitute effective notice of the
changes described in the notice. In any event, changes to this Privacy Policy
may affect our use of personal information that you provided us prior to our
notification to you of the changes. If you do not wish to permit changes in our
use of your personal information, you must notify us prior to the effective
date of the changes that you wish to deactivate your account with us. Continued
use of Riwigo.com following notice of such changes shall indicate your
acknowledgement of such changes and agreement to be bound by the terms and
conditions of such changes.
X.
Dispute Resolution
If
you believe that Riwigo.com has not
adhered to this Privacy Policy you may write to Riwigo.com at the following
address support@Riwigo.com In your email, please describe in as much detail as
possible ways in which you believe the Privacy Policy has not been complied
with. We will investigate your complaint promptly.
XI. Contacting the Website and Access to Your Personal Information
Upon written request, subject to certain exceptions,
Riwigo.com will inform you of the existence, use, and disclosure of your
personal information and will give you access to that information. Access
requests should be sent to our Privacy Officer, using the contact information
above. When requesting access to your personal information, we may request
specific information from you to enable us to confirm your identity and right
to access, as well as to search for and provide the personal information that
we hold about you. We may charge you a fee to access your personal information
to cover our costs; however, we will advise you of any fee in advance, which
will be no more than any maximum fee prescribed by law. If
you have any questions about this Privacy Policy, you can contact us using the contact
information listed on the site.
PERSONAL DATA PROTECTION
Riwigo.com views your personal data and privacy
seriously.
Individuals may have supplied and may continue from time to time, to supply Riwigo.com with their personal data and information (“data”) in connection with the opening or continuation usage of Riwigo.com account(s). Your visit to our public website may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered through the use of "cookies".
Such data may include information concerning your personal details (such as name, age, gender, date of birth), contact details (such as address, email, phone numbers), and other information such as restaurant and/or offer reservation details.
Failure to supply such data may result in Riwigo.com not being unable to open, establish, continue or provide the Riwigo.com account(s), services or offers.
The
purposes for which data may be used and/or processed are as follows:
Opening
of Riwigo.com accounts to make restaurant and/or offer reservations;
Confirmation
of reservation by Riwigo.com or the restaurant that you have made a reservation
with;
Updating
customers’ records;
Designing
Riwigo.com offers and services and/or Riwigo.com’s partners’ (such as the
participating/partnering restaurants/food and beverage outlets, etc) offers and
services for customers' use;
Marketing
services or offers from Riwigo.com/or selected companies (in respect of which Riwigo.com
may or may not be remunerated) including but not limited to:
Reward,
loyalty or privileges programmes and related services and products;
Services
and products offered by Riwigo.com’s partners and/or co-branding partners (the
names of such partners and/or co-branding partners will be provided on our
website);
Service
provider within or outside Thailand existing currently and in the future and
any international guidance, internal policies or procedures;
Market
research and statistical analysis and surveys with the aim of improving our
products and services;
For
internal operational requirements of Riwigo.com or its group of companies or
subsidiaries.
Data
held by Riwigo.com or its group of companies or subsidiaries relating to an
individual will be kept confidential but Riwigo.com or its group of companies
or subsidiaries may provide or disclose such information to the following
parties (whether within or outside Thailand) for the purposes set out in
paragraph 5 (who may also subsequently process, transfer and disclose such data
for the purposes set out in paragraph 5):
Any
Riwigo.com group of companies and subsidiaries;
Any
agent, contractor, sub-contractors, service providers, lawyers, or associates
of Riwigo.com (including their employees, directors, officers, agents,
contractors, service providers and professional advisers);
Any
third party service provider who provides administrative, telecommunications,
computer, payment or other services to Riwigo.com in connection with the
operation of its business (including their employees, directors and officers);
Any
Authorities;
Any
other person under a duty of confidentiality to Riwigo.com including any Riwigo.com
group of companies and subsidiaries which has undertaken to keep such
information confidential;
Any
persons acting on behalf of an individual whose data are provided, such as the
restaurant partners of Riwigo.com and its employees;
Third
party reward, loyalty, co-branding and privileges programme providers;
Partners
and /or co-branding partners of Riwigo.com or its group of companies or
subsidiaries (the names of such partners and/or co-branding partners will be
provided on our website);
External
service providers (including but not limited to mailing houses,
telecommunication companies, telemarketing and direct sales agents, call
centers, data processing companies and information technology companies) that Riwigo.com
engages for the purposes set out in paragraph 5;
Under
and in accordance with the provisions of the PDPA and the Code of Practice
approved and issued under the PDPA, any individual may:
Check
whether Riwigo.com holds data about him/her and of access to such data;
Request
Riwigo.com to correct any data relating to him/her which is inaccurate;
Request
clarification on Riwigo.com policies and practices in relation to data and to
be informed of the kind of personal data held by Riwigo.com;
In
accordance with the terms of the PDPA, Riwigo.com has the right to charge a fee
for the processing of any data access request.
The
individual can request for access to data or correction of data or for
information regarding policies and practices and kinds of data held by mail to
the address below:
The
Personal Data Protection Officer
Riwigo Co., Ltd.
Email:
If
you have any queries or complaints relating to this Notice or otherwise
relating to misuse or suspected misuse of your personal information, you may
send us a message at <support@Riwigo.com> or contact our office (the
number is available at www.Riwigo.com).
If
you do not want us to further disclose your name, contact particulars and/or
information to
any company
within Riwigo.com or the said third parties for the purposes of cross-selling
and/or if you do not want to be contacted by us or the said third parties for
the sale or promotion of any products or services via the posting of any
promotional and/or marketing materials, please send us a message at support@Riwigo.com or write to:
Marketing
PDPA Opt-Out
Email
:
Riwigo.com
reserves the right to amend this Notice at any time and will place notice of
such amendments on Riwigo.com’s website or via any other mode Riwigo.com views
suitable.
Where
the customer is a partnership or other unincorporated body of persons, the
giving of this Notice addressed to the partnership or the unincorporated body
of persons shall be deemed as notice given to all the partners or
office-bearers (as the case may be) of such customer whose data are collected
and/or processed by Riwigo.com for the purposes as stated herein. In this
regard, the customer warrants that the customer has obtained the consent of all
such individuals to the provision of their data to Riwigo.com for the foregoing
purposes and for disclosure to such parties as stipulated above and the
customer undertakes to extend a copy of this Notice to all such individuals,
which expression shall include all such existing and new partners or
office-bearers (as the case may be) of the customer from time to time.
Aside
from customers, this Notice shall also apply (as the context shall require) in
relation to the usage, processing and disclosure of the data of any other
individual who is not a customer but whose data is required to be collected by Riwigo.com
by reason of, or incidental to, the provision of Riwigo.com accounts, services
and/or facilities by Riwigo.com to its customers, whether the customer
concerned is another individual(s) or is a company, business entity or
organisation. In this regard, the customer confirms and warrants that the
customer has obtained the consent of such individuals to the provision of such
data to riwigo.com for the foregoing purposes and for disclosure to such
parties as stipulated above.
Your
continued usage of Riwigo.com accounts, services and/or facilities is deemed
consent for Riwigo.com to collect, process and store the data in accordance
with the above. Failure to consent to the above may result in Riwigo.com being
unable to open, establish, continue or provide Riwigo.com account(s), services
or facilities to you.