Customer Service

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can't reserve at a spa?

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faq

How riwigo works?

Riwigo.com is  Online SPA & Massage, beauty, and makeup Booking Platform with the listing of best and popular Spa, massage, beauty salon, wellness and others. At Riwigo we create special promotions and offer some of the best deals you can ever get. These special discounted Spa services are backed up by an easy-to-use mobile app.You can browse the website and mobile apps and search and or filter in various ways example categories, services, packages, locations, spa or service provider name, city, price wise, ratings-wise, etc. Secondly, you can view promotions and discounts based on services and packages. Just click services and packages tabs to view available menu items, time slots, and discounts. Thirdly select your preferred time slot and discount, number of guests and service items. Review your selection and confirm.We suggest you register for quick booking process and keep yourself updated about promotion and news.

Where can I view/update my personal details?

Mobile app – You can view or update your personal particulars under ‘my profile’ which can be found by clicking into ‘more’.Website - you can log in to your account and click on my account to view "my profile"

Can I change the audio sound of the in app notifications and if so, where?

Yes, you can change the sound between ‘none’, ‘phone default’ and ‘riwigo sound’ which will be found under 'notification sound' in Settings.

How can I view spa in other countries?

riwigo is available in Thailand currently. We are bringing more cities soon.Mobile app – Choose between our spa partners located in Bangkok, Phuket, Pattaya by selecting the different cities in the drop-down list located at the top right corner of the navigation bar.Website - On the right corner of the top menu bar is the drop-down list for you to switch between cities.

How can I change the language?

Mobile app - Switch between languages simply by changing the language at Settings.Website - On the right corner of the top menu bar, there is an option to switch between Thai and English.

How can I review a spa?

After attending the booking you can visit your account page, click on my reservations and select any of our attended bookings to rate and review the venue you attended.  You can rate your experience on a scale of 1 (very bad) to 5 (excellent), or even leave a comment to share your experience with us.

How do I claim my prize after attending my reservation?

You will receive a follow-up claim prize email within 24hrs after your reservation. Please do check your spam mail as well.

How do I key in a promo code?

We are working on bringing several promotions to you soon. Please keep checking riwigo. We will provide the promo code field in mobile apps and website where you can use these promo codes.

I made a reservation and arrived at the spa at the correct time but the spa is refusing to accept me and/or give me the agreed discount!

Such instances might happen because services provided by spas and beauty salons depends on various factors. We always try to reduce such cases. However, in the unlikely event that it does happen, please inform us via phone or email and we will try to resolve the situation for you right away. We request you to provide us the correct email address and phone number.

What happens if I arrive early/late for my reservation?

As riwigo offers time-based discounts, punctuality is important for us. Based on our T&Cs, your reservations are guaranteed within 30 minutes of your reservation time. Anytime before or beyond 30 minutes, our spa partners have the right to ask you to wait or reject your reservation. However, if they do accept you, they are required to honor the discount that you have reserved for.

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